MOST ASKED QUESTIONS ANSWERED

FAQ

WHAT COUNTRIES DO YOU SHIP TO?

MouseMatrix's Mousepads ship from CHINA and can be shipped off to 28 different countries, including; United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.

WHEN WILL MY PURCHASE BE SHIPPED?

Shipping Times are dependent on which country you are located in. Normally packages will be shipped off in 3 business days and take about 7-14 days to deliver. For more information visit our Shipping Policy. Thanks For Shopping with us!

HOW CAN I TRACK MY ORDER?

After your order is processed you will receive a tracking number in 1hrs time to your inbox. Alternatively, there will be a tracking button on each page. If you need assistance, email:support@mousematrixofficial.com.

WHAT IS YOUR RETURN POLICY?

We only accept products that have either are damaged or if you have received the wrong item within 14 days of purchase. If you need to return an item please email:support@mousematrixofficial.com. For more information visit our Refunds Policy Page

WHAT CAN WE EXPECT FROM THE NEWSLETTER?

If you apply with your email address for our newsletter, you will receive exclusive discount codes and upcoming collections.

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